Delivery and Returns Policy
Our packaging is sent in recyclable boxes and tape, with your order protected by biodegradable packing peanuts - simply run these under running water and they dissolve in front of you (does not contain traces of actual peanuts!)
|Standard - Royal Mail 2nd Class
2 - 4 Working Days (Not tracked or signed for)
|Royal Mail Signed for 1st Class Delivery -
Next Working Day Delivery (if before 10:30 AM, if ordered after this your order should arrive the next day)
Europe and Ireland - £15 by Royal Mail International
USA - £20 via UPS or Royal Mail (If there is a cheaper alternative, the difference will be refunded to you)
Our standard policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging especially with the Pillow Spray, unopened. Please email your order number, name and reason for return to email@example.com
Additional non-returnable items:
* Gift cards
If your item is faulty, please email us in the first instance at firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If it is sent back following the above policy, then your refund will be processed by us within 24 hours of receiving it and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, there is often some processing time before a refund is deposited in the bank after we've sent it. If you still have not received your refund yet 5 days after receiving a notification that we have sent it, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. This does not include if you have purchased an item at the regular price on the website but used a discount code.
If you need to exchange an item, send us an email at firstname.lastname@example.org with your order number. Please note, we can only accept exchanges on items that have been unused and in the same condition that you received it. It must also be in the original packaging.
Shipping - Returning Your Items
To return your product, please email email@example.com within 14 days of receiving your item to confirm that you would like to return your item. Please email your name, order number and reason. We will respond within 24 hours confirming where to send your order to.
Please note that as a small business, we do not cover postage costs to return an item and recommend that you send it tracked and signed for. We do not take any responsibility for a return until it has been signed for and received to our Warehouse address, which will be given to you via email.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund as well as any discounts used from the full order amount.
If you have any questions, please email firstname.lastname@example.org