Refund policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers and books cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Some health and personal care items (at our discretion)

If your item is faulty, please email us in the first instance at hello@goodauraco.com

Returning your order
To return your product, please first email hello@goodauraco.com with your name and order number, and why you are returning the item and we will send you the return address. Please send by a tracked delivery method as we are unable to accept responsibility for the item unless it arrives with us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you used a discount code, the discount will be taken off your full order amount.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@goodauraco.com and we will respond that working day.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange an item, send us an email at hello@goodauraco.com with your order number. Please note, we can only accept exchanges on items that have been unused and in the same condition that you received it. It must also be in the original packaging.

If you have any questions, please email hello@goodauraco.com and we will respond that working day.